I had a problem with my kitchen faucet. They came out, at no charge, and confirmed my issue. They took photos of the part that needed to be replaced. Later that afternoon, they let me know that the part I needed was no longer manufactured. I purchased a new kitchen faucet, and within a few days, they returned, and quickly replaced the faulty faucet with my new one. Mike was extremely polite, and detail orientated in the installation. Any further plumbing needs, and A & L will be the first company I call.